Dog & Cat Vets in Dundalk

## Summary Healthy Pets Veterinary Clinic is an independent small-animal practice founded in November 2010 and led by Anna Orlow (MVB). The clinic describes itself as fully equipped for in-practice diagnostics and treatment, with facilities including digital X‑ray, ultrasound imaging, a dental scaler, and an in-house laboratory. Reviews most often focus on how the team handles anxious dogs gently (with owners noting their dogs aren’t afraid to attend), and on end-of-life support—one review describes being given time with a pet, receiving keepsakes (fur and paw pictures), and a sympathy card afterwards. One recent review strongly criticises the clinic for “refusing helping pets,” which conflicts with the many positive accounts of care. ## Services From the clinic’s website, the practice offers: - Consultations - Vaccinations - Microchipping - Surgery - Diagnostics (supported by listed equipment: digital X‑ray, ultrasound, in-house lab) - Dental care support (a dental scaler is listed) - Pet Passports - House calls Out-of-hours: the website states clients should call the clinic and will receive a message with details of the vet on call. ## People - **Anna Orlow (MVB)** (clinic lead/founder): named in reviews, with one owner crediting her for building the team. - **Wider team**: reviews repeatedly mention gentle handling and listening to owners—one owner with two highly anxious dogs says the vets “trust owners to know their pets,” and that neither dog is afraid of visiting. Multiple reviews also describe supportive communication during pet loss, including being given time with the pet and follow-up gestures (keepsakes and a sympathy card). ## Reviews **Google rating: 4.8 stars from 366 reviews.** The high score is supported by many short 5‑star comments plus a few detailed accounts, alongside one recent 1‑star complaint. **“Themes below are drawn from the latest written reviews available to us.”** - Gentle handling and reduced fear in nervous/anxious dogs, with owners specifically noting pets are calmer about attending. - Owners feeling listened to (“trust owners to know their pets”) and describing the team as professional and knowledgeable. - End-of-life care mentioned in detail: time given with the pet, keepsakes (fur and paw pictures), and a sympathy card sent afterwards. - A minority negative experience: one reviewer alleges the clinic refused to help their pet.

## Summary Ancu Veterinary Surgery’s ownership/group isn’t stated in the information available to us. The clinic website mentions the ability to **order repeat prescriptions**, and reviews describe it as set up for routine care and emotionally difficult appointments as well as surgery—specifically **spaying** and **end-of-life euthanasia**. Decision-relevant specifics owners mention include: - **Making space at very short notice** for a euthanasia appointment when another vet “let [them] down last minute.” - A vet **explaining the process gently and clearly** during end-of-life care and **giving the owner time** to say goodbye. - **Post-op care after a spay** described as “amazing.” - Staff being **helpful on the phone** (“so obliging when you call”). ## Services Based on the website summary and the written reviews available to us, Ancu Veterinary Surgery is associated with: - **Repeat prescriptions** (website mentions an “Order a Repeat Prescription” option). - **Surgical neutering/spaying** (spay procedure specifically mentioned in reviews). - **End-of-life care / euthanasia** (owners describe being helped to say goodbye with dignity and peace). ## Reviews **4.9 stars from 254 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life support:** one owner describes being fit in at the last minute, with the vet being gentle, explaining everything, keeping their dog comfortable, and allowing time to say goodbye. - **Surgery experience:** a spay is specifically mentioned, with the owner praising the care provided. - **Communication and helpfulness:** multiple reviews mention friendly staff and being particularly accommodating when calling to arrange care.

## Summary Avenue Veterinary Hospital provides consultations and medical care for companion animals, including small animals and exotics (guinea pigs, hamsters, and birds are explicitly mentioned), and states that 24/7 emergency care is available. The website also references a paid “Pet Health Club® Plus” plan that includes consultations. From the latest reviews, owners most often describe vets who make pets comfortable during consults (for example, a cat check-up where the cat was kept at ease) and long-term continuity of care (one owner describes care for their dog over 13.5 years, including support at end-of-life). However, a minority of reviewers report serious concerns, including alleged misdiagnosis and feeling the practice prioritised money over care; there are also mixed comments about front-desk experience. ## Services - **Companion animal veterinary care** (described as “medical services for companion animals” on the website). - **Species seen:** small animals and exotics, explicitly including **guinea pigs, hamsters, and birds**. - **24/7 emergency care** (stated on the website). - **Online booking** is mentioned as straightforward by a reviewer. - **End-of-life care** is referenced in a review describing support during a pet’s final moments. - **Routine check-ups** are explicitly referenced (cat check-up). ## Pricing - **Pet Health Club® Plus:** the website states **consultations are included** as part of this plan (no price details provided). ## People - **Catarina**: mentioned by name in a review as the person who handled a dog’s end-of-life appointment “with such love and care,” helping the owner through a difficult moment. - Staff are repeatedly described as **attentive and willing to answer questions** (example: taking time to answer questions over years of visits). - Reception/front desk experience is **mixed**: one review describes the receptionist as having an “ignorant and unpleasant attitude,” while other reviews focus positively on clinical staff. ## Reviews **4.7 stars from 259 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Pets being kept **calm and comfortable during consultations**, including a cat check-up where the cat was made comfortable. - **Long-term relationships/continuity**: one detailed account of care from puppyhood through to euthanasia support. - **Kindness in difficult situations**: staff described as kind and patient when someone brought in an injured/stray cat found on the road. - **Conflicting experiences**: several reviewers allege **rudeness**, **lack of compassion**, and **misdiagnosis**, and one mentions seeing a “different vet every few months,” while others describe knowledgeable, supportive care.

## Summary Bridge House Vet Clinic appears to run as an independently described practice (no corporate group ownership is stated in the information provided). Reviews suggest it’s a busy clinic that handles routine consultations (for example, check-ups for a new lump) and procedures such as dental work (a tooth pull was sought by one owner). Several owners describe vets and staff taking time to listen, offering space for questions, and handling dogs gently during examinations. However, there are also serious negative accounts that conflict with the positive feedback—most notably, an allegation of being refused urgent care because the pet wasn’t a registered client, and a separate complaint about a mistaken diagnosis that led to a recommendation for euthanasia. ## Services Services and capabilities mentioned in the available information include: - General consultations and examinations (e.g., a check-up after an owner found a lump). - Dental-related care (a cat was brought in for a tooth to be pulled; the clinic instead diagnosed a tumour—this diagnosis is disputed by the reviewer). - Emergency care is mentioned in reviews, but experiences conflict: one older review describes “great emergency care,” while a recent reviewer alleges they were turned away in an emergency because they were not registered clients. - Pet products sold on-site (one reviewer mentions a “great range of products for your pets”). ## People - **Jacquline (vet)**: Named by an owner who brought a dog in for a lump check. The reviewer describes a reassuring examination, time allowed for questions, and gentle handling of their dog. ## Reviews **Google rating: 4.7 stars from 188 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Time to listen and explain:** Multiple reviews mention vets/staff listening and discussing next steps, with time for owners’ questions (including during a lump check). - **Gentle handling with dogs:** At least one owner specifically highlights gentle treatment during an exam. - **Busy clinic:** One reviewer notes it’s “always quite busy.” - **Serious complaints about access/clinical judgment:** One reviewer alleges they were refused urgent help because they weren’t registered clients (with a reported fatal outcome). Another reviewer alleges a wrong diagnosis (tumour vs. polyp) and says euthanasia was suggested; they report their pet was treated elsewhere. - **Conflicting reports on emergencies:** An older review praises emergency care, while a recent review describes being turned away in an emergency.