Bridge House Vet Clinic

- Time to listen and explain: Multiple reviews mention vets/staff listening and discussing next steps, with time for owners’ questions (including during a lump check). - Gentle handling with dogs: At least one owner specifically highlights gentle treatment during an exam. - Busy clinic: One reviewer notes it’s “always quite busy.” - Serious complaints about access/clinical judgment: One reviewer alleges they were refused urgent help because they weren’t registered clients (with a reported fatal outcome).

Services

Services and capabilities mentioned in the available information include

•General consultations and examinations (e.g., a check-up after an owner found a lump).
•Dental-related care (a cat was brought in for a tooth to be pulled; the clinic instead diagnosed a tumour—this diagnosis is disputed by the reviewer).
•Emergency care is mentioned in reviews, but experiences conflict: one older review describes “great emergency care,” while a recent reviewer alleges they were turned away in an emergency because they were not registered clients.
•Pet products sold on-site (one reviewer mentions a “great range of products for your pets”).

People

•Jacquline (vet): Named by an owner who brought a dog in for a lump check. The reviewer describes a reassuring examination, time allowed for questions, and gentle handling of their dog.

Reviews

Google rating: 4.7 stars from 188 reviews.

•Time to listen and explain: Multiple reviews mention vets/staff listening and discussing next steps, with time for owners’ questions (including during a lump check).
•Gentle handling with dogs: At least one owner specifically highlights gentle treatment during an exam.
•Busy clinic: One reviewer notes it’s “always quite busy.”
•Serious complaints about access/clinical judgment: One reviewer alleges they were refused urgent help because they weren’t registered clients (with a reported fatal outcome). Another reviewer alleges a wrong diagnosis (tumour vs. polyp) and says euthanasia was suggested; they report their pet was treated elsewhere.
•Conflicting reports on emergencies: An older review praises emergency care, while a recent review describes being turned away in an emergency.

Reviews for Bridge House Vet Clinic

Note: Showing the 5 most recent Google reviews out of 188 we track in total. Recent reviews may not be representative of overall sentiment.

Linda Nulty

in the last week

Lovely staff very helpful

Justyna Przybylowska

a month ago

This is by far the most disgraceful and heartless veterinary clinic I have ever encountered. When our dog’s life was in immediate danger after swallowing a very large bone during a walk, we rushed here desperately for help. Instead of showing compassion or fulfilling the duty of care that any veterinary professional should have, they coldly refused to see our dog simply because we were not their “registered clients.” While every minute mattered, they turned us away without the slightest concern for the fact that this was a life-or-death emergency. Sadly, our beloved dog passed away because of their complete lack of humanity, professionalism, and responsibility. A veterinary clinic is supposed to save lives and show empathy, but what we experienced here was the opposite — indifference, arrogance, and a total disregard for the life of an animal in need. The staff should be ashamed. If you love your pets, avoid this place at all costs. They failed us in the worst possible way, and I hope no one else has to experience such cruelty and negligence

3 months ago

Carol Kerley

6 months ago

fantastic and caring vet if there was 10 stars on here i would give

Alexis Weaver McGroarty

7 months ago

It's always quite busy. The staff and vets always take the time to listen and proceed with professional advice and treatment. Glad they are so fabulous with my dogs

4 months ago

jane rice

Took my dog for a check up as I found a lump . I was welcomed by a lovely vet called Jacquline, he examinations and treatment of my dog was so reassuring. She offered time for any questions and was so gentle with me dog . I normally use bridge house and I will continue to do so . Thanks

Balázs Blazsej

We took a cat to have a tooth pulled. They didn't operate, they diagnosed a tumor. The diagnosis was wrong because the cat had a polyp that was operated on at another hospital. They wanted to put her to sleep. This is unacceptable to us.

Brian Jones

7 years ago

Great emergency care for my pet cat. Nice and calm inside which helped greatly. Great range of products for your pets. Very reasonably priced. The clinic is in unit 5 within the same compound as Lalley Electrical Store, and next to Fyffes car parts. Head down to the Wogan Interiors turning and turn up towards the council office direction; take your first left onto Coes Road and first left again.